Returns & Exchanges

At LUCENT, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn items with original tags still attached into the original shipping box or a secure mailing bag.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.